College Works Painting is Embarking on Major Customer Service Initiative with Help of Customer Service Guru John DiJuliu
Los Angeles, California (PRWEB) December 11, 2007 -- College Works Painting, the company that teaches university students how to run a business by letting them run one in the summer, is embarking on a major customer service initiative with the help of customer service guru John DiJulius (author of best selling Secret Service, Hidden Systems that Deliver Unforgettable Customer Service, Amacom Books). The aim is simple, create perfect customer satisfaction.
College Works Painting has one of the highest levels of customer satisfaction in the painting industry, and "that is not good enough," says company co-founder Matthew Stewart. "We have more happy customers then any other painting company in the US, but we have a couple that are not happy. We want to change that. Even one upset customer is too many."
College Works is approaching customer service in a non-traditional way, especially non traditional for construction companies. College Works has always taken responsibility for any unsatisfied customers. "99.99% of our customer complaints are our fault," says Mr. Stewart, "we sometimes drop the ball. We are fighting against all the usual problems: not calling people back, arguing to save the company image, imperfect workmanship. For years we have taught our staff to perform well, maintain contact, and respond to the best of their ability when there was a service defect. That is not good enough in this day and age."
College Works has hired outside help to achieve the perfection they are looking for. After a wide search they have chosen to work with Customer Service guru, John DiJulius. John has worked with Nordstrom, Starbucks, Ritz Carlton Hotels, and many other organizations known for outstanding customer satisfaction. Today he is working with College Works. "It may seem strange that we would hire John, we are just a small painting company," said Mr. Stewart. "We want to become the Nordstrom of our industry. John has come in and helped us identify the stages of our employee and customer experience. We had to dig deep and face some harsh realities. We are not perfect. We have identified deficiencies in each stage of our employee and customer experience. We have identified what it means to go above and beyond in each area. We are adding measurements, incentives, and champions for each stage and in each department of the company. John is very unique in his approach and has a way of making sure everyone understands what we are trying to do."
College Works has achieved a 97% customer satisfaction rate, in an industry of unhappy customers. Mr. Stewart and his team are committed to raising that number every year. "97% is just not good enough any more. We have had thousands of customers and employees, just one upset person can cause serious image concerns if ignored, forgotten, or not handled for any reason." "We are committed to this initiative because it is right for our customers, it is a good example for our employees, and our company will be stronger for it."
For more information on John DiJulius go to www.johndijulius.com
For more information on College Works Painting go to www.collegeworks.com
# # #
This press release has been reprinted from PRWEB per the terms and conditions of the copyright notice.
|
|
 |
 |
Campbell Informatics / University College Cork Technical Data Standards Collaboration Gains Enterprise Ireland Support
Campbell Informatics and UCC's School of Pharmacy have entered into a 2-year Enterprise Ireland sponsored Innovative Partnership Project, effective August 2007, to produce Technical Data Standards for the BioPharma Industry.
A Peek Into The World Of Hi-Tech Litigation Support
At the heart of any legal undertaking is the mass of data that legal professionals need to perform their jobs. The demanding task of acquiring and organizing the documents that comprise this data is known as litigation support. It's a task that requires a high level or organizational ability and a painstaking attention to detail. And with these documents increasingly in electronic form, litigation support professionals need IT skills as well as legal and organisational expertise.>
Community College System of New Hampshire Selects Parature On-demand Support Software for Education
College provides student, faculty and staff 24/7 support and dramatically reduces phone calls and email.
Door to Door Storage Joins Governors to Support College Scholarships for Foster Youth
Storage Industry Pioneer Pledges Financial Support for College Success Foundation
Nanmac Again Raises Bar for Tech Support
Surging demand for high quality temperature sensors leads to increased pre-sales engineering. NANMAC, a leading manufacturer of temperature sensors for industry, government and research, has hired Anand Pandey, as Director of Sales Engineering. This comes on the heels of their hire of a new marketing director, opening a sales, engineering and support center in China, and other improvements to their manufacturing facility in Framingham, MA.
Top Ten Tips For Productive Tech Support Calls
You've exhausted your own technical knowledge and resources, you?ve reviewed manuals, Google?d your brains out, your friendly neighborhood guru is no longer even speaking to you?and your computer problem continues to be more annoying than Britney, Lindsay and Paris combined The moment you've been dreading has arrived, my friend: It?s time to call tech support
Offshore This! (Outsourcing Tech Support Overseas)
So I call my telephone company and someone picks up 15,000 miles away. I asked the rep where she's from.
Tech Support Email Writing Exposed!
For a long time, I have been noticing the -- sometimes appalling -- way that people write emails. Too many do not bother to check their writing before sending out their emails.
Remote Tech Support ? Long Distance Healing
What do you when your PC is out of its warranty period Where do you resort when you have no technicians around to help you fix your computer
The American College Receives Unprecedented Alumni Support
In a remarkable show of support for the professional education advanced by The American College, donors are saluting the efforts of the faculty and staff with a banner year in charitable donations. As of October 10, The College achieved 841 President's Circle members, up from 267 last year, and expects to exceed 1,000 members - an extraordinary achievement for any public charity. To become a member of the President's Circle, donors must contribute a minimum of $1,500.
The must know on computer tech support
With the large availability of online computer support services, you don't need to rush to a computer repair shop most time you face trouble with your desktop or laptop. Also known as computer tech support, these services solve your PC errors and problems immediately. Well! There are many other advantages of online online computer services. Let's take a look at some of them:
Top-Colleges.com Announces Top Accounting Colleges, Top Business Colleges, and Top Marketing Colleges Websites
Top-Colleges.com, a Salt Lake City education marketing company, has revealed the release of three specialized resources for prospective accounting, business, and marketing students who need answers to specific career college questions.
Excellent Tech Support From XLNT Idea
Whenever you make an investment in equipment for your office or even for your personal use, there's one thing that you should be sure of: you should be certain that excellent tech support is available to you so that if you have a question, it's easy to get the answer that you need More importantly, you want to be able to know that - even if something seems a bit trivial and you feel awkward about calling - there will be someone there who can answer the question that you have - and still make you feel good about the call
Cappex.com Supports Determined Students with New Hardship College Scholarship
Cappex Will Reward Achievement in the Face of Adversity with $2,000 College Scholarship.
Aladdin Beauty College Steps Up in Big Way to Support Fight Against Breast Cancer
Aladdin Beauty College, 8151 Camp Bowie West in Fort Worth stepped up in a major way to support the Brush with Greatness event, a fundraiser designed to help fight and prevent breast cancer.
|
 |
|
